Resident Experience · 8 min
Residency as Hospitality
What multifamily can learn from the best hotels in the world.
Angelieque PelleMay 10, 2026
Volume I · Issue 06July 6, 2026InOrder Insights
Insights.
An editorial hub for the craft of running things well — essays, research, and field notes from our engagements across hospitality, residential, and founder-led operations.
Sections
11 piecesLeadership · 10 min
The Role of the General Manager
What the position has become — and what it needs to be next.
Angelieque PelleApril 22, 2026
Organizational Design · 7 min
Designing for Repetition
The single most under-appreciated principle in operational design.
Angelieque PelleApril 5, 2026
Community Building · 9 min
The Architecture of Belonging
How the best residential communities are designed to make people stay.
Angelieque PelleMarch 18, 2026
Technology · 8 min
Technology as a Service Standard
Why your stack is a hospitality decision, not an IT decision.
Angelieque PelleMarch 2, 2026
Design · 7 min
The Craft of the Back of House
How design of the unseen defines the seen.
Angelieque PelleFebruary 14, 2026
The Reading Room
Research & white papers.
Long-form reports drawn from our engagements. Available to members of the InOrder research circle.
Research Report · Research
State of Hospitality Operations 2026
A field survey of 240 boutique properties across North America.
January 30, 2026 · 22 minPreview
White Paper · Operations
The Operations Manual, Reconsidered
A white paper on writing SOPs that people actually follow.
January 12, 2026 · 18 minPreview
The Dispatch
A quiet letter, once a month.
One essay, one field note, one thing worth reading. Sent from the studio on the first Sunday of each month.
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